When I go to get my nails done, it’s because I want to feel pretty. I go to the same place I have been for the last 8 years. I have always tried to use the same girl who is the owner. Her name is Cindy and I really like the way she does my nails. Her Dad and Mom also work there. Her Father takes the calls and handles the money. I learned today that he shouldn’t be answering the phone anymore.
I asked for an appt. with Cindy and he told me to come in at 5pm. I hurried to Wal-mart and got the stuff I needed and raced back to get my nails done at 5pm. I walk in and sign in. He tells me that Cindy isn’t here. I look at him with surprise and tell him with restraint, “I just called an hour ago and you said she was available at 5pm.” To which he replied, “Oh, I thought you might like someone else instead, they are all good.” If I wanted someone else, I would have asked for someone else.
There is nothing I can’t stand more than manipulation for business. I go to this place because of the quality of work Cindy does, not her 12 sisters ( I think only 3 work there, but it might as well be 12).
I made sure to make an appt. for my Mom, the girls, and myself for tomorrow for pedi’s and mani’s. It took 5 min. to get him to understand what I wanted. Then I almost walked out without having made an appt. for my nails with Cindy. She comes back on Wednesday. I asked what times she had available and he said 12 noon. I said that was a good time for me. So he wrote it down for 2pm. I guess 2 is alright also? Okaaaay. Then he wrote my name down and pink and whites. I specifically told him that I wanted regular tips w/ acrylic.
Again, manipulate for more money. No, I don’t want the hot stone massage and an eyebrow wax. No, I don’t want the super deluxe spa pedicure for 40 dollars. Just give me what I ask for, so I will come back and give you my business again. Jeeze.